- April 23, 2010
GSS America Infotech is now certified against ISO 20000-1:2005, Global IT Service Management Certification more...
- April 08, 2010
Dubai Police awards project to GSS America more...
- April 02, 2010
GSS America names Pavan Maddali as the Chief Technology Officer more...
- March 17, 2010
GSS America sets up 'Center of Excellence' in collaboration with BITS Pilani more...
- March 15, 2010
Government of UAE awards prestigious project to GSS America more...
- Feb 08, 2010
Nuti Siva Kumar joins the Executive Management team at GSS America more...
- Jan 12, 2010
GSS America Infotech implements Control M Solution for HSBC in India more...
- Dec 15, 2009
GSS America Infotech to implement CRM solution for Abu Dhabi Executive Council. more...
- Oct 1, 2009
GSS awarded Prestigious Government Project. more...
- June 8, 2009
GSS America, Inc. received 2009 Best of Arlington Heights Award in the Computer Services category by the US Commerce Association. more...
- May 21st, 2009
HP signs up with GSS as their Systems Integration Partner
- May 8th, 2009
BMC picks GSS America as North America MSM Partner of the Year
- Apr 14th, 2009
GSS America launches vDesk – the 24x7 Virtual Service Desk Solution. more...
- Apr 10th, 2008
GSS America attains
BMC Elite Partner status: Recognizing GSS America's focus on the IT Managed services, aiding customers in advancing the capabilities of their mission-critical computing environments, BMC software grants GSS America Elite Partner Status.
- Feb 10th, 2008
GSS America Infotech Ltd wins “Excellence Award” and “Udyog Rattan Award” from The Institute of Economic Studies. more...
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| GSS America's remote management of Oracle Financials helps National Gallery of Art's IT team improve efficiency and end-user computing experience |
Organization
National Gallery of Art
Industry
Arts
Challenges
- Functional support for Oracle Financial module
- Support for existing enhancements
- Design and develop new enhancements
Solution Overview
GSS America provided end user support and resolved user login and database connectivity issues.
GSS also facilitated providing Functional Operations Report and Root Cause Analysis.
Benefits
24X7 end-user support
40% reduction in TAT
99.9% efficiency in issue resolution
Reduced total cost of ownership by 30% |
Client Overview
Washington based National Gallery of Art is an undisputed leader in the global modern art and contemporary sculpture collection.
Business challenges
The client had an exhaustive unified information infrastructure with a complex application support. The client used Oracle Federal Financials Application Suite and required support partner to address problems associated with its functioning. The applications portfolio covered all functions including account payables, cash management, account receivables, general ledger, grants accounting and business intelligence. The client looked to outsource the support for the entire oracle application service function. Apart from functional support for their Oracle Financial module, the client also required support for existing enhancements & competencies in developing new enhancements
GSS America solution
Using the Knowledge Mining Methodology, Knowledge Base and existing domain knowledge, GSS America gained a quick understanding of the processes and technicalities of the current applications. GSS America’s solution included a 24X7 support for calls from clients through several communication interfaces like phone, e-mail, web etc., The Change Requests for Services were evaluated and an impact analysis of the same was provided to the client. Apart from supporting existing enhancements, GSS America helped in designing and developing critical enhancements based on client requirements
Methodology
GSS America provided end user support, while resolving User Login and Database Connectivity Issues.
GSS also provided Functional Operations Report, End User Bug Support Resolution and Root Cause Analysis capability.
The methodology adopted by GSS ensured optimization of work quality and enhanced efficiency.
24X7 services and flexible service offering facilitated extended availability and reduced downtime.
Benefits
- Provided 24X7 support and a scalable organization structure aligned with IT needs
- Multi-level communication enabled reducing turn around time by 40% with 99.9% efficiency
in issue resolution
- Provided predictable service levels to the customer
- Reduced total cost of ownership by 30%
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