IT infrastructure management has emerged as one of the CIO's top priorities in recent years. Be it consolidation of disparate IT infrastructure, improved utilization through virtualization of servers and storage or reducing cost through remote management of enterprise networks, servers and desktops, the focus is on getting more value from existing IT investments.

GSS America delivers end-to-end infrastructure solutions on a managed services model that helps global enterprises improve predictability, enhance productivity and lower costs.

Our ITIL compliant frameworks and ISO 27001 certified processes help customers gain better control, improve governance and align their IT and business more closely

Our infrastructure services suite

(click to view Bigger Image)

GSS America's IOV advantage:

• Wide bouquet of Infrastructure Management services delivered on a 'Managed Services' model
• Flexible engagement models like output-based and transaction-based pricing
• ITIL compliant processes, six-sigma and lean methodologies, ISO 9001 and 27001 certifications
• Domain or technology independent operational model
• Highest levels of physical, data and network infrastructure security and disaster recovery
• Dedicated Network Operations Center (NOC) and remote delivery center in Hyderabad, India
• Key vendor partnerships - Microsoft, Sun, HP
• Domain or technology independent operational model
• Highest levels of physical, data and network infrastructure security and disaster recovery

GSS America's managed RIM services help clients:

• Reduce IT Costs
• Redeploy Internal Resources to Strategic Projects
• Reduce Capital Expenditures associated with traditional Software License Ownership
• Realign Service Value to the End User

Support services include

End User Support services

End User Support: GSS helps organizations to realign service value to the End User by increasing end user productivity through stable and cost effective operations. The services include.

• Resolve User Login and Database Connectivity Issues
• Provide functional Reports
• Bug support resolution
• Provide SPOC for Vendor support
• Answer Product queries
• Perform root Cause Analysis

Application support services

Application Support: The Application Support Services at GSS America monitor and manage vital components while providing support to all components of the application platform. Issues are identified and highlighted for resolution by an integrated service desk. The services include

• Log Functional Bugs
• Provide SPOC for Application Issues
• Application Monitoring and reporting
• Provide Transactional support and Analysis
• Provide Integration Issue Support
• Provide Knowledge Management Database
• Vendor Management and Escalation

Level 1/2/3/4 Support services

GSS provides Multi Level Support from Level 1 to Level 4 support, various support services include:

• Help Desk
• System Admin
• Performance Tuning and usage optimization
• Network Management
• Knowledge Management
• Asset Management
• Security
• Vendor Management

Virtual Service Desk solutions